Customer Service Advisor

Summary/Objective:

To support the ongoing operations at Canvas Craft and to enhance the quality of the customer experience with a positive attitude.

Essential Functions:

This job is the first point of contact for many customers and inquires. It requires customer service along with administrative tasks. This Individual must be organized and detail-oriented but also possess the ability to assist customer requests with a positive attitude.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  

Duties and Responsibilities:

    • Direct Customer Service: 

      • Initial Point of contact for Inbound customer inquiries.  

      • Problem-solve customer issues.

      • Maintain Customer and CRM database.

    • Maintain Customer Schedule:

      • Maintain Master Schedule with Accuracy. 

      • Maintain timely and accurate schedule of all jobs with input from Operations team.

    • Ability to check in/out customers using QB’s system.

    • Accurate documentation of all job work orders, invoices, and schedule.

    • Front Office/Showroom- Maintain and promote professional image for company.   

    • Friendly, polite, kind, helpful with professional phone etiquette is required.  

    • Proficient with all products and services sold by Canvas Craft. 

Successful candidates will have the following:

  • Participate as an active member of the Sales and Office team with professional sales and service qualities. 

  • Excellent customer skills. Must be a great communicator, outgoing, energetic, and always have a positive attitude.

  • Thrive on solving customer problems. In a fast-paced environment. Always Helpful.

  • Great computer skills including, QuickBooks, Excel, Word, CRM, and Email.

  • Great organizational and scheduling skills.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

A FEW THINGS WE VALUE AT CANVAS CRAFT

Prudence

We use our resources wisely and carefully. This relates to our suppliers, vendors, equipment, fellow employees, customers and facilities. This looks like good organization and a commitment to not being wasteful.

Positivity

We value the “Can Do” and “Always Helpful” attitudes. In a custom environment where the details of the work can change quickly. we strive to keep a positive attitude, being ready to help our team members get thru any challenge.

Teamwork

At Canvas Craft we love solving customer problems, so we constantly strive to work together as a team and collaborate. It’s “Together” that we solve some problems and innovate solutions in the canvas industry.